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Röntgenstrasse 12

73431 AALEN

PHONE +49 (0)7361 94 90-0

FAX +49 (0)7361 94 90-90

Privacy statement

1. The responsible body and general principles

We, ISO-Chemie GmbH, located in Röntgenstrasse 12, 73431 Aalen, as an operator of the website at “www.iso-chemie.eu” (hereinafter also referred to as “Online Shop” or “Website”) are responsible for the website user’s personal data (“You”) in terms of the EU General Data Protection Regulation (GDPR).

Your trust and protecting your privacy is of particular importance to us. Therefore, we take the protection and the security of your personal data very seriously. Your personal data will only be collected, processed and used under consideration with the stipulations under data protection law, in particular the regulations of the EU General Data Protection Regulation (GDPR) and the Telemedia Act (TMG).

In the following, as part of our legal obligation to provide information, we would like to inform you in detail of what data we collect during your visit to our website and while you take advantage of our services and offers provided there and how these data are subsequently processed or used. Furthermore, we would like to inform you what accompanying protective measures we have also taken from a technical and organisational perspective.

2. Collection and use of your personal data

Personal data include all data on personal and factual relationships of a certain or ascertainable natural person. In the following, your personal data includes all data that can be assigned to you as a person, such as, for example, your name, your address, your telephone number or your e-mail address.


We collect and use your personal data in order to facilitate the use of what we offer on our website and make it possible for you to take advantage of our services and offers. Personal data is only collected, processed and used if and to the extent that you have voluntarily made the related data available to us for specific data collection and use. A legal regulation allows the specific data collection and/or use or you have expressly given your prior consent to the specific data collection or use.


The scope and type of your data’s collection and use differ based on if you visit our website to call up information or you take advantage of the services offered by us.


We save all the information that you provide when you enter it on our website. It is saved on servers in a country in the European Union. You data will only be accessed by the offices within our company that are responsible for processing your enquiries and requests. We will not sell, lease or otherwise make your data available to third parties. Your personal data will not be passed on to government bodies and authorities except in order to comply with mandatory national statutory requirements. We require our employees to maintain the strictest non-disclosure and confidentiality.

Informational use of our Website

In connection with the pure informational use of our website, it is not required to provide personal data.
We only collect and use the data that your Internet browser automatically transmits, such as an IP address of the querying computer, type, language, version and operating system of the Internet browser used by you, page hits, data and time of your visit to our website, time-zone difference to Greenwich Mean Time (GMT), volume of transmitted data as well as access status / HTTP status code.


In the case of a visit for informational purposes, we only collect and use this data in an anonymized form in order to facilitate your visit to our website, for statistical purposes as well as to improve our website. Your IP address is abridged by removing the last octet thereof (sub-category). Linking these data to the personal data of a certain natural person does not take place. We save your IP address only temporarily for the duration of your visit.


In general, no personal data is needed in order to use our website and ISO-PORTAL. It is only when you want to make contact with us that we will need certain personal data.

• Contact form to allow us to answer your questions about products, news, wishes and suggestions
o Mandatory information: Personal contact with first name, surname and e-mail address
o Optional information: Company, road, town and postcode, telephone and fax number
• Appointment form for scheduling a visit
o Mandatory information: Company name, personal contact with first name, surname, town and postcode, country, telephone number, e-mail address and your request
o Optional information: Preferred date
• Call-back service form so we can call you back and answer your questions about our products
o Mandatory information: First name, surname, telephone number, e-mail address and topic
o Optional information: Company name, town and postcode, country
• Sample request form for product presentation
o Mandatory information: Company, contact, road, town and postcode, telephone, e-mail address
o Optional information: Fax number
• Free mailing voucher form for sending by post
o Mandatory information: Surname, first name, road, town and postcode
o Optional information: Company, e-mail address

3. Cookies

We use cookies for our website. Cookies are small text files that are sent to your browser from our web server during your visit to your website and are stored by this browser on your computer to be called up at a later time.
We use so-called session cookies (also called temporary cookies), meaning cookies that are only temporarily stored for the duration you use our website. We use such cookies, for example, in order to be able to make the functions of our shopping cart available across several pages available. These session cookies are automatically deleted after your visit ends and you close the Internet browser you are using.


Furthermore, we use so-called persistent cookies that are used beyond your use of our website and are deleted after a certain period of time. Furthermore, we use persistent cookies in order to know who you are beyond the browser session. Using these cookies, your settings are stored so that our website remembers you the next time you visit.
Collection or storage of personal data does not take place by us in this context. We also do not use any technologies that link any possible information to user data by means of cookies.


You can determine if cookies can be stored or called up yourself by means of your browser settings. For example, you can deactivate the storage of cookies completely in your browser, limiting it for certain websites or configure your browser in such a way that it automatically notifies you as soon as a cookie should be stored and requests that this be confirmed. However, for the full scope of our website’s functions, for technical reasons, it is required to accepted so-called session cookies

4. Google Analytics

Our website uses Google Analytics, a web analysis service belonging to Google Inc. ("Google"). Google Analytics uses so-called “Cookies”, text files that are stored on your computer and enable an analysis of how you use the website. The information generated by the cookie regarding your use of the website (including your IP address) is normally transmitted to a Google server in the U.S. and stored there. However, if IP anonymization is enabled on this website, your IP address will first be abbreviated by Google within the member states of the European Union or other parties to the agreement on the European Economic Area. In exceptional cases only, the complete IP address may be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator.


The IP address transmitted by your Internet browser as part of Google Analytics will not be merged with any other data held by Google.


You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website.We would like to point out that Google Analytics is used on this website with the extension “_anonymizeIp()” and only your abridged IP address therefore can only be further processed in order to rule out any direct link to your personal data.
You can also prevent the data generated by the cookie about your use of the website (including your IP address) from being sent to and processed by Google at any time in the future by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

5. Third-party content

The content of third parties, such as map material from Google maps is integrated into our website. For this, it is required that the provider of this content receive the IP address of the user in order to be able to send the content to the respective browser of the user. We strive to only use such content, the providers of which only used the IP address to deliver the content. However, we have no control of if the respective provider also saves the IP address for statistical purposes, for example.


6. Data security

We use technical and organisational security measures to protect accumulated or collected personal data, especially against accidental or intentional manipulation, loss, destruction or against attacks by unauthorised persons. Our security procedures are continually enhanced as new technology develops.
Our Web site is encrypted using SSL technology to prevent access by unauthorised third parties. Secure transmission is indicated by the protocol name "https://" in the URL line.

7. Your rights

We would like to point out to you that you may revoke your consent under data privacy law, which you may have given, at any time with future effect.


Furthermore, under consideration of legal stipulations, you have the right upon request to receive information about the personal data stored about you free of charge. Furthermore, under consideration of legal stipulations, you have the right to request that these data be deleted, blocked or corrected.


Please contact in writing, if possible sending a copy of an identity card to ISO-Chemie GmbH, Röntgenstrasse 12, 73431 Aalen, or via e-mail to portal@iso-chemie.de, Germany.

8. Change to these data protection regulations

We reserve the right to change these data protection regulations at any time with effect for the future. A respective current version is available on our website. Please check the website regularly for new versions and find out about the applicable data protection regulations.


Last updated: 25.05.2018


Your contact for data protection matters

Your contact for data protection matters



data protection officer

Röntgenstrasse 12

73431 AALEN


PHONE +49 (0)7361 94 90-9846


Mail to DSB@iso-chemie.de


Last updated: 25.05.2018